 10 Brand-New Application Incident Management Features in SAP Solution Manager 7.1 by Nathan Williams, Senior Consultant, Enowa Consulting
Develop a convincing business case to adopt the new Application Incident Management functionality within your SAP Solution Manager 7.1 system. Learn 10 brand-new features that are sure to inspire your implementation and support teams. Discover the key enhancements to SAP Solution Manager’s incident management functionality that boost SAP Solution Manager’s messaging capabilities. Whether you have a fresh 7.1 install and are implementing for the first time or you are upgrading your existing Service Desk solution, these key features help prepare you to adopt Application Incident Management. |
Read more...Shift from a Template-Based Approach to an Implementation Project-Based Approach for Additional Functionality by Lori Sanders, SAP Solution Manager Practice Lead, Enowa Consulting
In early implementations of SAP Solution Manager, many IT shops adopted the global template functionality because it provided more functionality than implementation projects. However, using template projects plus implementation projects can restrict downstream functionality available. Learn how to convert from a template-based approach to an implementation project-based approach. |
10 Must-Have Tips to More Efficiently Implement, Optimize, and Go Live with ChaRM by Nathan Williams, Senior Consultant, Enowa Consulting
Accelerate the success of your Change Request Management (ChaRM) implementation by leveraging critical lessons learned from other organizations’ implementations. Avoid common — and not-so-common — mistakes that can occur at any point throughout the project life cycle. From strategy and design to go-live and support, discover essential tips that help facilitate an efficient ChaRM implementation for your organization. Whether you are implementing standard processes delivered from SAP Solution Manager or configuring an enhanced ChaRM solution to streamline existing processes, these 10 tips help avoid common issues and support a smooth ChaRM implementation. |
How SAP Solution Manager Standards and Procedures Can Prevent Confusion by Doug TenBrock Jr., Consultant, Enowa Consulting
Learn the importance of defining SAP Solution Manager standards and procedures, and creating a reference document for all projects. Standards and procedures play an important role when your organization starts a new SAP Solution Manager project and wants to establish SAP Solution Manager as a central source of information. SAP Solution Manager provides different tools that you can use on projects, but if standards and procedures are not well defined and documented, projects have no organized method of using these tools. |
Time Recording in the Service Desk: Capturing Support Efforts in Incident Management by Nathan Williams, Senior Consultant, Enowa Consulting
Implement SAP Solution Manager’s Time Recording feature to capture, track, and report on the effort your support teams invest in processing incidents. Learn the fundamental configuration activities to integrate Time Recording into both new and live Service Desk solutions. |
Quick Tip: Hide Completed SAP Solution Manager Projects by Doug TenBrock Jr., Consultant, Enowa Consulting
Learn how to make an easy setting that hides completed SAP Solution Manager projects, which can make it easier for project teams searching for a particular project. |
Quick Tip: Create Customer Attributes to Facilitate Decision-Making by Lori Sanders, SAP Solution Manager Practice Lead, Enowa Consulting
Discover how the customer attributes functionality can help you make sense of large projects during an implementation or upgrade. In particular, the focus is on setting priority attributes. |
Speed Up SAP Projects with Roadmap Accelerators by Doug TenBrock, Jr., Consultant, Enowa Consulting
Many SAP projects lack common project standards when they are started, and trying to create them once a project is in progress requires significantly more time and resources. Even companies with a project methodology in place must spend a great deal of time gathering documentation. To alleviate this, SAP Solution Manager provides Roadmap accelerators to help with documentation templates, Web links, project phase checklists, and best practices documentation and guidelines. |
Quick Tip: Yes – Smaller Companies Can Streamline Operations with SAP Solution Manager by Lori Sanders, SAP Solution Manager Practice Lead, Enowa Consulting
Discover how SAP Solution Manager can work in smaller organizations. |
SAP Enterprise Support: Make Sure SAP Solution Manager Meets Your New Support Requirements by Lori Sanders, SAP Solution Manager Practice Lead, Enowa Consulting
Learn about requirements from SAP for SAP Solution Manager systems based on the new SAP Enterprise Support offering and about the specific areas where SAP Enterprise Support services requires activation of SAP Solution Manager functionality. |
 Uncover Hidden QM Problems Using Health Checks by Doug TenBrock, Sr. Consultant, Enowa Consulting
Save time and money by knowing the health of your Quality Management (QM) module with SAP QM module health checks. By running health check reports, you are able to avoid a costly rework of processes because the close observation of the health of a go-live allows for quick adjustments if needed; roll off consultants, if you are using them, sooner because you have the tools to support a go-live; know the actual health of the modules; and solve issues without outside help. |
SAP QM Vendor Release: Putting Quality Management in Control of Vendor/Material Releases by Doug TenBrock, Senior SAP Consultant, Enowa Consulting
Discover the integration power of SAP Quality Management vendor release and what you need to set up to trigger the functionality. |
Essential Tips to Better Manage Your SAP System Realignment by Ali Sarraf, Managing Partner, Enowa Consulting
Gain strategies and best practices for a successful SAP system realignment due to a merger or acquisition. Use these lessons learned and key considerations to prepare your SAP team for a successful transition. |
 Model Your Business Processes with SAP Solution Manager by Winni Hesel, Partner, Enowa Consulting
SAP Solution Manager can help you model and document business processes with a global template that has a business-process structure and various levels of detail. See how a global template can help you find the untapped potential of your SAP software. |
 Roadmap Session: The Key to a Successful QM Implementation by Laura Casasanto, Associate Editor, Wellesley Information Services
The Quality Management (QM) module from SAP offers a wide range of functionality to help manage your quality initiatives. However, it is often implemented improperly — causing severe pain down the road. Enowa consultant Doug TenBrock says the key to getting your QM implementation right is to conduct an intensive one-day roadmap session. |
