Traditional AMS service models leave a lot to be desired. Enowa understands traditional AMS services and improves this offering through our unique application support service that emphasizes customer service just as much as technical know-how.
Experience the Enowa application support difference.
“Call the Helpdesk.” “Log a ticket.”
“Submit a service request.”
Traditional application support services through a call-in hotline or an email system can be frustrating and time-consuming for the business user and unsatisfying for the company, especially when the support vendor is only concerned with clearing trouble tickets.
At Enowa, we take a different approach.
Enowa alters the traditional model by becoming an extension of your internal team with consistent, dedicated resources in a leveraged model.
We learn your key business processes, SAP systems, interfaces, and key external systems while also learning your culture and people.
What’s important to us is that your business experiences as little downtime as possible. Our flexible service includes any post-implementation, ongoing, or outsourced support activities to ensure the system is up and running and that business users are satisfied.
Enowa investigates root cause analysis and shares information with your team, so you can replicate the fix the next time the same incident arises. This drives greater efficiency and results with each closed ticket.
Our team is made up of experienced SAP experts who provide what we refer to as “remote consulting”. With named and dedicated consultants, Enowa combines traditional helpdesk issue resolution with continuous improvement services such as:
When the need arises for larger enhancements or upgrades, our tight integration to your project implementation teams allows our application support team to take a different approach to tackling large-scale challenges. We will be your initial interface with project managers and stay involved throughout the process so that we can quickly take over again post implementation.
We don’t just clear trouble tickets. We go above and beyond.
Not convinced? Take us for a trial! Call us today.Contact Us
S/4HANA is SAP’s latest release implemented by Enowa as it boasts more integrated, real-time functionality available in the cloud or on premise.
Enowa covers all standard SAP needs, in a project or support capacity. Covering optimizations to rollouts/mergers with meeting the necessary security and reporting requirements.
In addition to the standard business and SAP consulting services, Enowa focuses on key aspects of SAP's product suite important to our clients.
The ability to meet technical facets of an SAP landscape are needed, in particular for upgrades, Solution Manager and leveraging process/data mining tools.